Privacy Policy

Introduction

VG Chashmewale, we operates vgchashmewale.com. We care about your privacy and are committed to protecting personal data collected from users. This policy explains what data we collect, why we use it, how we protect it, and your rights.

Data We Collect

Name, email, phone number, billing/shipping address, and other details you provide when ordering, registering, or contacting us.
Payment-related info, such as transaction IDs processed via Razorpay.
Automatically Collected Data
Device and browser details, IP address, location, operating system – collected via cookies, logs, Google Analytics, etc.

How We Use Your Data

We collect and use your data to:

Process and fulfill orders
Communicate order updates, support requests
Personalize your user experience
Improve our website, functionality, and content
Comply with legal obligations

Razorpay Payment Processing

We use Razorpay to handle payments. Razorpay encrypts card details and processes transactions. We do not store your card information. For more details, visit Razorpay’s privacy policy .

Disclosure with Third Parties

We may share personal data with:

Razorpay — for payment processing
Delivery partners — for shipping products
Service providers — e.g., email or site analytics
Legal authorities — if required by law

These third parties are contractually obligated to maintain confidentiality and security of your data.

Data Security

We take appropriate technical and organizational measures — such as SSL certificates, secure servers, and PCI-compliant processing — to protect user data. Despite these efforts, internet-based transmissions can’t be guaranteed fully secure .

Cookies & Tracking

Our site uses cookies and web analytic tools (like Google Analytics) to monitor traffic and user interaction. You can disable cookies via your browser, but some features may not function properly.

Data Retention

We retain personal and order data as long as necessary for business and legal reasons (e.g., order fulfillment, tax purposes). You may also request deletion, subject to legal exceptions.

Your Rights (Under India’s DPDP Act 2023)

Under India’s Digital Personal Data Protection Act, 2023, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for further processing
File grievances

To exercise these rights, contact us using the details below. We will respond within the timelines specified under the Act .

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we collected data from a minor, please contact us and we'll promptly delete it.

Changes to This Policy

We may update this policy over time. The “Effective Date” at the top reflects changes. Continued use of the site implies your acceptance.

If you have privacy questions, wish to exercise your rights, or lodge a grievance, please contact our Grievance Officer:

Email: support@vgchashmewale.com
Address: VG Chashmewale, Gajraula, Uttar Pradesh 244235, India

Acceptance

By using our site and placing orders, you agree to this Privacy Policy. If you do not agree, please do not use our services.